Frequently asked questions
Find answers to commonly asked questions.
What is CRMCustomer relationship management (CRM) refers to the principles, practices and guidelines that an organization follows when interacting with its customers. CRM is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth.
What is cloud solutionsCloud CRM is also known as Software-as-a-Service (SaaS) CRM, online CRM and Web CRM. Cloud has a number of technical and pricing advantages, Cloud-based CRM provide real-time data to sales agents at the office and in the field as long as a computer, smartphone, laptop or tablet connects to the Internet, you are always using the latest version.
How to customize the CRMYou can customize the CRM to meet your business needs. It’s is quick and easy to do and makes using the CRM simple too. There are many ways to customize your CRM system, from adding new fields through to controlling user access.
Subscribers on the Enterprise plan can make further customizations by contacting our Customer Support team.
How do I install CRM softwareGetting support for your easySales CRM is simple. Just contact our Support Team by emailing email@example.com. Our email support is completely free and our helpful support team has a reputation for being fast and friendly.
We also offer a Live Chat function which is manned by our Sales Team. Here we will be able to help you with of your initial questions in getting started with your CRM.
If you need to contact us urgently, do give us a call. However, the lines are often busy so an email may be the best solution for getting support.
Data security & BackupOur servers are hosted in AWS (Amazon Web Services) data center. AWS takes both physical and network security seriously, ensuring your data is safe. In addition, information that passes between your computer and our servers is encrypted using a technology called SSL which is the same technology that banks use to protect data.
In addition, we use HTTPS protocol (EV SSL Certificates) for secure communication over a computer network which is prevalent on the Internet.
Your data is redundantly backed up to multiple locations in real time. We also make a further backup of your data per day to ensure your invaluable sales data is never lost.